OLDER ADULT PLAN

INVENTORY OF PROGRAMS AND SERVICES FOR OLDER ADULTS

Background

This inventory of programs and services targeting or relevant to older adults was developed as a component of the City of Ottawa Older Adult Plan. Programs and services are presented according to the following ten categories:[1]

1. Outdoor Spaces and Buildings 6. Civic Participation, Volunteerism, and Employment

2. Transportation 7. Community Support Services

3. Housing 8. Health Services

4. Social and Recreational Participation 9. Communication and Information

5. Respect and Social Inclusion 10. Public Safety and Security

This classification of programs and services by “age friendly” topic areas rather than by departments facilitates the identification of service gaps and opportunities, while assisting in the identification of potential opportunities for cross-departmental collaboration/integration around common service goals.

Legend

Special Group: Does the program/service target a special group within the older adult population?

F=Francophone I=Isolated A=Aboriginal

R=Rural LI=Low Income GL= Gay, Lesbian, Bisexual, Transgender, & Queer (GLBTQ)

FB=Foreign Born WD=With Disabilities

Type of Program: Is the program/service provided directly, indirectly, or through a partnership effort?

D=Direct I=Indirect P=Partnership

Language: What language is the program/service delivered in or available in?

E=English O=Other

F=French I=Interpretation services available

Cost to client: Is there a cost to the client in accessing the program/service? Is there a subsidy or discount available?

$=Cost Dis=Discount (based on age) Sub=Subsidy (based on financial need or disability)

Table of Contents

1. OUTDOOR SPACES AND BUILDINGS 60

2. TRANSPORTATION 61

3. HOUSING 65

4. SOCIAL AND RECREATIONAL PARTICIPATION 68

5. RESPECT AND SOCIAL INCLUSION 73

6. CIVIC PARTICIPATION, VOLUNTEERISM AND EMPLOYMENT 75

7. COMMUNITY SUPPORT SERVICES 77

9. COMMUNICATION AND INFORMATION 85

10. PUBLIC SAFETY AND SECURITY 87

1. OUTDOOR SPACES AND BUILDINGS

PROGRAM OR SERVICE	CITY DEPARTMENT	DESCRIPTION	SPECIAL GROUPS	TYPE OF PROGRAM	GEOGRAPHIC AVAILABILITY	LANGUAGE	COST TO CLIENT	INFORMATION & COMMUNICATION	SERVICE/PROGRAM DATA
RELEVANT TO OLDER ADULTS
Retrofit Barrier Removal Program	Infrastructure Services	Every year, the City completes retrofit work to remove barriers for persons with disabilities in City buildings, play structures, and pathway systems. The City has developed a computer-based program to identify and track the estimated 70,000 existing barriers in City facilities. Since the beginning of the Retrofit Program in 2003, the City has spent over $7 million on retrofits in audited City facilities.	WD	I	Ottawa	N/A	-	Web site	-
Plowing and Salting	Public Works Roads and Traffic Operations and Maintenance	Over the winter months, the City of Ottawa clears snow and ice from roadways, sidewalks, bridges, bus stops and Transitway. City crews are required to apply de-icing materials, and to prioritize maintenance of roads and sidewalks based on their importance in the transportation network and to implement winter parking restrictions to allow for the clearing of snow and ice from Ottawa's streets.	-	I	Ottawa	N/A	-	Web site for info, 3-1-1	-
Audible Pedestrian Signals and Pedestrian Countdown signals	Public Works Roads and Traffic Operations and Maintenance	Audible Pedestrian Signals (APS) are the sounds heard at intersections in the City. These sounds indicate when pedestrians can safely cross an intersection as well as which direction pedestrians can cross safely. APS provide improved security for visually impaired pedestrians by allowing them greater mobility. The Pedestrian Countdown Signals during the flashing ‘Don’t Walk’ interval offers pedestrians more information on how much time they have to safely cross the intersection.	WD	D	Ottawa	N/A	-	Web site for info, 3-1-1	· 47.9% of signalized intersections (525 intersections out of 1,096) are equipped with Audible Pedestrian Signals (2011) · 23.7% of signalized intersections (260 out of 1,096 intersections) are equipped with pedestrian countdown timers (2011)
Local Road – 40km/h Request	Public Works Traffic Management & Operational Support	This policy offers residents the ability to request, by means of a petition, a reduction in the speed limit to 40 km/h on streets designated as ‘local residential’. To qualify, there must be a consensus of 66 per cent of residents on the entire street.	-	I	Ottawa	N/A	-	Web site for info; 3-1-1	-

2. TRANSPORTATION

PROGRAM OR SERVICE	CITY DEPARTMENT	DESCRIPTION	SPECIAL GROUPS	TYPE OF PROGRAM	GEOGRAPHIC AVAILABILITY	LANGUAGE	COST TO CLIENT	INFORMATION & COMMUNICATION	SERVICE/PROGRAM DATA
SPECIFIC TO OLDER ADULTS
Senior Discounted Pass	Transit Services	Discounted monthly and annual senior passes are available to seniors 65 years of age and older to ride OC Transpo. Senior passes are valid on all routes, including Express and Rural Express conventional bus routes and the O-Train. Customers must carry an OC Transpo Senior 65+ photo ID card, available at OC Transpo Sales Centres, with proof-of-age ID.	-	D	Ottawa	E,F	$ Dis	Web site, pamphlets, posters, community outreach	Average of 7,465 monthly senior passes sold each month in 2010
Immigrant Seniors Pass/ID Card	Transit Services	Immigrant seniors without ID can apply for an OC Transpo Senior Pass, which will allow them to receive the proper discounts. Settlement agencies act as guarantors on behalf of the client.	FB	P	Ottawa	E,F	-	Community settlement agencies, community outreach	New program (No statistics available)
Seniors Free Fare Special	Transit Services	Seniors 65 years of age and older ride free all day and on all routes on Wednesdays, and on Mondays and Fridays after 12 noon. Seniors may have to show proof-of-age ID.	-	D	Ottawa	E,F	-	Web site, pamphlets, posters, PSAs, community outreach, shelter ads, bus cards	No statistics available
Seniors-Oriented Service Design and Routing	Transit Services	Service design and routing on a number of OC Transpo bus routes is tailored to reach the largest number of senior riders. As well, OC Transpo gives a higher priority to the installation of bus shelters in locations with a higher proportion of senior customers.	-	D	Ottawa	E,F	-	Web site, community outreach	No statistics available
RELEVANT TO OLDER ADULTS
Para Transpo	Transit Services	Para Transpo is a door-to-door transportation service for persons with disabilities which prevent them from using conventional transit services due to risk of bodily harm or various health problems. Para Transpo is available in all OC Transpo zones. An application is required to become a customer of Para Transpo. Customers phone Para Transpo to book their ride and pay out-of-pocket for this service.	WD	D	Ottawa	E,F	$	Web site, pamphlets, posters, PSAs, community outreach	Total # of registered clients (2010): 14,728 Total # of clients 65+ (2010): 10,298 (69% of total clients) Total # of trips/yr (2010) : 747,433 Total # of trips/yr by clients 65+ (2010): 346,746 (46% of total trips)
Taxi Coupon Program	Transit Services	The Taxi Coupon Program allows Para Transpo customers to take discounted taxi service as an alternative to Para Transpo. Customers can book their trip with participating Ottawa taxi companies and save 40% off the regular taxi fare. The cost is $24 for a coupon book worth $40 in taxi fares and each book has a selection of $1, $2, and $5 coupons. An eligible customer can buy up to four coupon books each month. Friends and family can travel with the customer at no extra charge.	WD	D	Ottawa	E,F	$ Sub	Web site, pamphlet, posters, community outreach	# of Booklets sold (2010): 9,051
Travel Training Program and Travel Training Pass	Transit Services	This is a program that aims to train persons with disabilities as well as seniors about using the public transportation system. OC Transpo staff train volunteers in various community organizations on how to initiate this clientele to public transportation. OC Transpo also provides 'Training Passes' which allows trainee and volunteer trainer to use public transportation for free for a 6 month period.	-	P	Ottawa	E,F	-	Web site, Community Support Agencies, Manual	Estimated 1,000 travel training passes distributed annually to more than 50 community agencies
Low-Floor Buses	Transit Services	The bus fleet is now made up entirely of kneeling or low-floor buses, making boarding and alighting easier.	WD	D	Ottawa	E,F	-	Web site, community outreach, timetables, pamphlets	All buses in the fleet are now low-floor
Attendant Card	Transit Services	Persons requiring assistance to travel can get an Attendant ID Card (with photo), which allows an attendant to ride with them free of charge on any OC Transpo route. Customers need to fill out an application form and acquire their Attendant Card at one of the four OC Transpo Sales and Information Centres.	WD	D	Ottawa	E,F	-	Web site, pamphlets, community outreach	119 Attendant Cards were issued in 2010
Co-operative or Priority Seating	Transit Services	Co-operative or priority seating is designated on every OC Transpo bus for use by anyone who has difficulty standing in or walking to the back of the vehicle. Customers who have an invisible disability, which makes it difficult for them to stand in a moving transit vehicle, can obtain a Priority Seating ID Card at no charge that identifies them as being eligible for priority seating. Customers will need to fill out an application form and acquire their card at one of the four OC Transpo Sales and Information Centres.	WD	D	Ottawa	E,F	-	Web site, bus cards, pamphlets, community outreach, posters, signage on bus, painted bus	224 Priority Seating Cards were issued in 2010
Next Stop Announcement System	Transit Services	An automated next stop announcement system (NSAS) provides customers with auditory and visual information in a fully bilingual format on next stops and route destination, as well as interior electronic signage which provides the route number, destination and current time.	WD	D	Ottawa	E,F	-	Web site, community outreach	NSAS has now been installed on 100% of the bus fleet
Destination Card	Transit Services	Destination Cards can be used to identify the bus stop where customers want to disembark. Customers hand the card to the driver when they board, then the driver will announce their stops when they arrive. Destination Cards are available free of charge at OC Transpo Sales and Information Centres, or from the Accessible Transit Specialist.	-	D	Ottawa	E,F	-	Web site, pamphlets, community outreach	Estimated 500 cards distributed in 2010
Medical Emergency Card	Transit Services	The Medical Emergency Card contains valuable information about the customer - such as name, address, emergency contact, and medical condition - in the event they are unable to communicate in an emergency. It is usually carried with a bus pass, and is available free of charge at OC Transpo Sales and Information Centres, or from the Accessible Transit Specialist.	-	D	Ottawa	E,F	-	Web site, pamphlets, community outreach	Estimated 750 cards distributed in 2010
Bus Hailing Kits	Transit Services	Bus Hailing Kits, a pocket-sized set of numbered cards customers can use to identify the route they want to board to approaching bus drivers, are available free of charge from the CNIB or the Accessible Transit Specialist. Large printed numbers are printed on one side of the cards, and Braille numbers are printed on the reverse.	WD	D	Ottawa	E,F	-	Web site, pamphlets, community outreach	Estimated 100 kits distributed in 2010
Night Stop	Transit Services	Customers who are travelling home by bus after 9 p.m. can ask the driver to let them off before or after their bus stop, closer to their destination. Select transit stations also have a designated Night Stop, centrally located in a well-lit area, which is served by all routes after 9 p.m.	-	D	Ottawa	E,F	-	Web site, pamphlets, community outreach, station signage/info	No statistics available
Taxi Link	Transit Services	Most Transitway stations (and end of the line stops) have Taxi Pick Up locations to help customers complete their trip after midnight. Customers inform the bus operator at the time of boarding the bus that they would like this service and a taxi will be requested on their behalf.	-	D	Ottawa	E,F	-	Web site, pamphlets, community outreach	No statistics available
Service Animal Card	Transit Services	Service Animal ID Cards are available to people who need to travel with service animals, and who don’t have a one-piece Attorney-General of Ontario Guide Dog photo ID card, or identification from a recognized service-animal training school. Customers need to fill out an application and acquire their card at one of the four OC Transpo Sales and Information Centres. The card includes a photograph of the animal and the customer.	WD	D	Ottawa	E,F	-	Web site, pamphlets, community outreach	9 Service Animal Cards distributed in 2010

3. HOUSING

PROGRAM OR SERVICE	CITY DEPARTMENT	DESCRIPTION	SPECIAL GROUPS	TYPE OF PROGRAM	GEOGRAPHIC AVAILABILITY	LANGUAGE	COST TO CLIENT	INFORMATION & COMMUNICATION	SERVICE/PROGRAM DATA
SPECIFIC TO OLDER ADULTS
Long Term Care Homes	Community and Social Services Long Term Care Branch	The City owns and operates four Long-Term Care Homes: Centre d'Accueil Champlain (French), Garry J. Armstrong (English), Peter D. Clark (English), and Carleton Lodge (English). The Community Care Access Centre (CCAC) coordinates admissions to all Ottawa long term care facilities.	F WD	D	Ottawa	E,F	$ Sub	Web site, CCAC	Number of beds: 717 beds across 4 LTC homes Occupancy rate by seniors: · 98.5% are 55+ · 96% are 65+
Property Tax Deferral Program	Finance Revenue Branch	The City of Ottawa offers a full property tax deferral program for low-income older adults (65+) and low-income individuals with disabilities. Under this program, payment of annual property taxes is deferred for eligible applicants who own their homes. City charges 5% interest/year on outstanding tax amount. For 2010, the application fee is $111 and the renewal fee is $37.  These fees are subject to increases each year.	LI	D	Ottawa	E,F	$	Web site, pamphlet	Number of property owners on program (June 2011): 81 · 64 low-income older adults (65+) · 17 low-income individuals with disabilities
RELEVANT TO OLDER ADULTS
The Domiciliary Hostel Program	Community and Social Services Social Housing and Shelter Management Branch	Domiciliary Hostels are privately owned residences that provide safe and supportive housing to vulnerable adults who need supervision and some assistance with daily living activities.  Residents are typically people with psychiatric or developmental disabilities and/or are elderly.  Basic services include 24-hour staffing; meals and snacks; medication management; furnished rooms (most are shared); assistance with daily living; housekeeping and laundry services. The City of Ottawa subsidizes the cost of lodging and services for adults residing in domiciliary hostels. A financial and suitability assessment is conducted by City of Ottawa Residential Care intake services.	LI	D	Ottawa	E,F,I	$ Sub	Web site, community agencies	28 operators (24 private) Total number of residents: 468 (2011) · Age 55-59: 147 (31% of all residents) · Age 60-64: 103 (22% of all residents) · Age 65 +: 188 (40% of all residents) No wait list
Social Housing	Community and Social Services Social Housing and Shelter Management Branch	The City has legislated obligations as Service Manager under the Social Housing Reform Act. As such, the Housing Branch funds and administers legislated social housing programs for over 22,500 units. Social housing is rental housing (rents are set according to the eligible renter’s income) ensuring no household pays more than 30 per cent of their income towards rent. The City contracts with the Social Housing Registry of Ottawa to manage the central waiting list for people in Ottawa on behalf of the City. The Registry maintains the list according to rules set out by the Province of Ontario in the Social Housing Reform Act.	LI	D	Ottawa	E,F	$ Sub	Web site, Social Registry web site	· Approximately 22,500 social housing units in Ottawa · 5,630 units (26% of portfolio) occupied by seniors 60+ · 35 senior specific buildings (22 with Ottawa Community Housing). About 90% of seniors (60+) reside in senior specific buildings. · 10,500 households on the centralized waiting list for social housing (seniors represent 18% of waitlist) · Wait time for seniors is 2.7 years (compared to 4.3 years for non-seniors)
Affordable Housing Unit	Community and Social Services Social Housing and Shelter Management Branch	The Housing Branch is responsible for facilitating the development of affordable housing for low-income individuals and families in Ottawa. Provincial/federal funding dedicated to affordable housing projects (including seniors units) is administered by the City. In addition, the City has developed a set of tools to help create new affordable housing, including: waiving development charges and other fees; secondary suites; housing First policy, which offers surplus city properties up for affordable housing developers; and seeking inclusionary planning authority.	LI	I	Ottawa	N/A	N/A	Web site	Recent and current affordable housing development: · Shepherd’s of Good Hope: The Oaks (55 Units). · Cornerstone Residence for Women (42 Units). · Rideau & Perley Veterans Health Care (78 Units - 45 affordable). · Bruyere Continuing Care Seniors Apartments (139 units - 45 affordable). · Eastern Ontario Christian Seniors Cooperative (69 Units).
Emergency Shelters	Community and Social Services Social Housing and Shelter Management Branch	The City owns and operates 2 family emergency centres and contracts with 8 emergency shelters. Overflow is accommodated off-site (e.g. YMCA, hotels, etc). Each shelter has a specific clientele that it serves (no senior specific shelter). Shelters offer meals, shelter, and case management, and ensure that all clients are assessed and referred to the social and health services they need. Each shelter has a housing support worker to help clients find housing in the community.	LI	D	Ottawa	E,F	-	3-1-1, web site, phone book, drop-in or Social Services centres, community agencies serving homeless or on the verge of being homeless individuals	Approximately 1,000 men, women, and children stay in emergency shelters/night
Homelessness Initiatives Program	Community and Social Services Social Housing and Shelter Management Branch	This program uses federal, provincial and municipal funding to purchase support services from local non-profit agencies for those experiencing or at risk of homelessness and for capital funding for new housing projects. The Branch contracts with local non-profit agencies that provide homelessness prevention services, housing search and stabilization services, and outreach services. and for capital funding for new housing projects.	LI	D	Ottawa	E,F	-	Web site, community agencies	Approximately 19,000 households are served per year - of which 950 (0.5%) are senior households (65+)

4. SOCIAL AND RECREATIONAL PARTICIPATION

PROGRAM OR SERVICE	CITY DEPARTMENT	DESCRIPTION	SPECIAL GROUPS	TYPE OF PROGRAM	GEOGRAPHIC AVAILABILITY	LANGUAGE	COST TO CLIENT	INFORMATION & COMMUNICATION	SERVICE/PROGRAM DATA
SPECIFIC TO OLDER ADULTS
Adult Day Programs	Community and Social Services Long Term Care Branch	Carleton Lodge (English) and Centre d'accueil Champlain (French) offer Adult Day Programs that focus on health promotion and preventative care through recreational and social activities to seniors living in the community who are frail or with dementia who cannot fully participate in regular activities, due to physical, psychological or social limitations. This program gives relief and provides respite to caregivers.	F,WD	D	Ottawa	E,F	$ Sub	Web site	Each program can serve up to 30 clients per day Occupancy rate: 67 to 100% Carleton Lodge has a wait list
Fitness and Wellness Memberships - Discounted for 65+	Parks, Recreation & Cultural Services Community Programs Branch – Sports & Recreation venues, Parks & Programs Branch	Fitness memberships for seniors are discounted at all Class A and B facilities for 1 month, 3 month, 6 month and yearly rates. Available activities include swimming, aerobics, aqua fitness, racquet sports, indoor cycling, weight/cardio and public skating. Older adults 65 and over receive a 10% discount on all memberships.	-	D	Ottawa	E,F	$ Dis	Web site, Recreation Guides, posters	No data for # of older adult purchasing memberships
Recreation and fitness programs - Discounted for 65+ and programming for 50+	Parks, Recreation & Cultural Services Community Programs Branch – Sports & Recreation venues, Parks & Programs Branch	Variety of fitness, culture and general interest programs offered through City facilities, partner community centres and multi service centres across the city, many specifically offered for adults 50+. Older adults who are 65 and over receive a 10% discount on all programs.	-	D	Ottawa	E,F	$ Dis	Web site, Recreation Guides, posters	2010: · 724 50+ programs · 8,676 50+ program participants · 4,686 65+ discounted program participants
Senior Centres	Parks, Recreation & Cultural Services Community Programs Branch – Sports & Recreation venues, Parks & Programs Branch	The City operates four senior centres that offer fun programs in English, as well as drop-ins for older residents: Churchill Seniors Centre (50+); Heron Seniors Centre (50+); Kanata Seniors Centre (50+) and the Nepean Seniors Recreation Centre (55+). Senior Centres charge membership fees (2 centres), program fees, and drop-in fees.	-	D	Churchill Kanata Nepean Heron	E,F	$	Web site, Recreation Guides, Senior Centres	2010: Memberships: 1,780 Drop-in visits: 53,616 Registered program participants: 6,428 Number of registered programs: 450
Museums – Entrance fee discounted for 65+	Parks, Recreation & Cultural Services Cultural & Heritage Services	The City operates three museums in partnership with community organizations: Billings Estate Museum, Cumberland Heritage Village Museum and Pinhey's Point Historic Site. Staff and volunteers research, interpret and tell those stories through exhibits and public programming.	-	D	Ottawa	E,F	$ Dis	Web site, Culture Guide	-
Arts programming – Discounted for 65+ and specific programming for 50+	Parks, Recreation & Cultural Services Cultural & Heritage Services	The City of Ottawa offers arts courses for all ages at the three Arts Centres (Nepean Creative Arts Centre, Nepean Visual Arts Centre, Shenkman Arts Centre) as well as other various recreation facilities. Programs and workshops are offered in a wide variety of topics, including drawing and painting, pottery, dance, drama and literary arts. Some 50+ programming is offered at the Nepean Creative Arts Centre and Shenkman Arts Centre. Older adults who are 65 and over receive a 10% discount on all adult programs.	-	D,I	Nepean, Orleans and other facilities	E,F	$ Dis	Web site, Culture Guide, Recreation Guide	-
Library in-branch programming - Specific programming for older adults	Public Libraries	Library Branches offer a number of events and workshops on a variety of topics for library clients. Most branches offer programming for all ages with some offering programs for older adults (e.g. Computer Basics for Seniors at Main Library).	-	D	Some branches	E,F	-	Library web site Preview – En primeur	Total adult programs: 3,688 (2010) Total adult participants: 26,627 (2010) No stats for 65+ population
Library services for newcomers - Specific programming for older adults	Public Libraries	This program places Library Settlement Workers (LSWs) - employed by Settlement Agencies - in 10 library branches to help newcomers settle and adjust to life in Ottawa. Newcomers can work with a settlement worker one on one or choose to participate in a series of programs (provided in English, French and other languages) such as computer training, information sessions (e.g. employment), ESL and FSL conversation groups. Branches offering programming for older adult newcomers include: Main Library, Nepean Centrepointe, Ruth E. Dickinson, Beaverbrook.	FB	D	Some branches	E,F,O	-	Library web site, Preview – En primeur, pamphlet, settlement agencies, walk-ins	No stats for 65+ population Library Settlement Partnership (LSP) is a partnership between the Citizenship and Immigration Canada (CIC), Ottawa Public Library and five Settlement agencies in Ottawa. C.I.C funds one FTE librarian and LSWs are employees of local partner settlement agencies.
RELEVANT TO OLDER ADULTS
Ottawa Hand in Hand Recreation and Culture Fee Support	Parks, Recreation & Cultural Services Community Programs Branch – Sports & Recreation venues, Parks & Programs Branch	The City offers a system of financial support to ensure that all City residents can participate in recreation and culture programs and activities offered by the City regardless of their ability to pay. Residents must apply and present proof of financial need.	LI	D	Ottawa	E,F	Sub	Web site, Recreation Guides	333 seniors (65 and over) received financial assistance in 2010.
Big Band Dances	Parks, Recreation & Cultural Services Community Programs Branch – Sports & Recreation venues, Parks & Programs Branch	Big Band Dances are offered four times a year at the Ron Kolbus Lakeside Centre (formerly Lakeside Gardens) featuring the hits of the 30’s, 40’s and 50’s by Ottawa’s best Big Bands. One evening in February, June, July, and December.	-	D	Ottawa	E	$	Web site, Recreation Guides, Senior Centres	Number of participants (4 dances/year): 657
Library Homebound Delivery Service	Public Libraries	Staff and volunteers from the Homebound Delivery Service bring library materials (including large-print, audio books on tape, CD and DAISY formats) to borrowers who are confined to their homes. Programming toolkits are also available for seniors’ residences, seniors’ programs and resource centres.	WD,I	D	Ottawa	E,F	-	Library web site pamphlet	Total of 1,237 registered borrowers (2009). Age statistics are not collected, but most clients are over 65. Sixty-two older adult residences are also library members. Total circulation: 45,487 items in 2009.
Library Assistive Services	Public Libraries	Assistive technologies are available in most branches, such as wheelchair-accessible computer work stations; ZoomText for the sight-impaired; TTY for the hearing impaired; StickyKeys to help manage keyboard technology, and Browsealoud to read web site content. Also available are specialized assistive technology work stations equipped with Jaws (screen reader), Dragon Naturally Speaking (speech recognition) and Kurzweil 1000/3000 (scan and read). Digital audio transmission and reception devices are available for meetings, lectures, and programs.	WD	D	Most branches	E,F	-	Library web site pamphlet	Assistive work stations are available at 11 branch locations. No stats for 65+ population using this service.
Library Card	Public Libraries	A public library card allows one to borrow books, magazines, CDs, CD-ROMs, videocassettes, DVDs, and large print books. Also available are audiobooks, eBooks, and music in a variety of digital media formats. Card holders can use public access computers and wireless Internet services and can register for a variety of programmes and services.	-	D	Ottawa	E,F	-	Library web site	No stats for 65+ population
Talking Book Service	Public Libraries	The Talking Book Service offers a collection of audio books for the print disabled such as books on cassette/CD, MP3 and DAISY books.	WD	D	All branches	E,F	-	Library web site	Total books on CD/tape circulation: 244,265 (2% in French) in 2009. No stats for 65+ population Total talking books circulation: 11,652 (1% in French) in 2009. No stats for 65+ population Total DAISY book circulation: 4,026 in 2009. No stats for 65+ population
Bookmobile	Public Libraries	Two Bookmobiles visit 21 communities every week all over the city. Each Bookmobile carries a wide range of library material for adults and children in English, French and other languages.	-	D	21 commu-nities	E,F	-	Library web site Preview – En primeur, pamphlet	Total circulation: 124,545 items in 2009. No stats for 65+ population
Pedometer Loan	Public Libraries	A pedometer is an instrument that gauges the distance traveled on foot by registering the number of steps taken. A pedometer can be borrowed from any branch for a 3 week loan with 3 renewals allowed.	-	D	All branches	N/A	-	Library web site	Total circulation: 749 pedometers in 2010. No stats for 65+ population
Cultural Funding Program	Parks, Recreation & Cultural Services Cultural & Heritage Services	Through its Cultural Funding Program, the City of Ottawa annually supports the creation, production and presentation of arts, festivals, fairs and heritage activities undertaken by individuals, professional organizations, community and amateur groups (available to seniors and groups targeting seniors). Cultural Funding program applications are generally assessed through a peer review process involving professionals representing specific disciplines and other individuals who are knowledgeable and active in the arts, heritage, festivals or fairs.	-	I	Ottawa	E,F	-	Website, targeted email communication	2010 · 460  funding and awards submissions · 298  funding and award allocations

5. RESPECT AND SOCIAL INCLUSION

PROGRAM OR SERVICE	CITY DEPARTMENT	DESCRIPTION	SPECIAL GROUPS	TYPE OF PROGRAM	GEOGRAPHIC AVAILABILITY	LANGUAGE	COST TO CLIENT	INFORMATION & COMMUNICATION	SERVICE/PROGRAM DATA
RELEVANT TO OLDER ADULTS
Accessibility Office	Organizational Development and Performance Client Service Strategies	The City completed several activities to implement and achieve compliance with the Ontarians with Disabilities Act (ODA) and the Accessibility for Ontarians with Disabilities Act (AODA) Customer Service Standard. The office facilitates the implementation of the legislation through the Accessibility Working Group and organizes an Accessibility Day event once a year. Implementation and maintenance activities include: · Accessible Customer Service training for employees, volunteers, and third party contractors · Development of a feed-back mechanism for residents on accessibility of all city services · Development and implementation of an Accessible Customer Service Policy · Posting of accessible customer service signage in customer service areas and accessibility information on City web site	WD	I, D	Ottawa	E,F	-	Web site, Ozone	Number of Ottawa employees, volunteers, and third party contractors trained in Accessible Customer Service: 14,000 Number of inquiries, complaints and feed-back from residents: 100/year
Equity and Inclusion Lens	Organizational Development and Performance Client Service Strategies	The Equity and Inclusion Lens was developed in 2009 to enable everyone at the City of Ottawa to be systematic, consistent and coherent in efforts to promote equity and inclusion in all areas of work. The lens specifically focuses on eleven populations that face systemic barriers and inequities: Aboriginal, francophones, GLBT (gay, lesbian, bi-sexual, and trans), immigrants, people living in poverty, people with disabilities, rural residents, seniors, visible minorities, women, and youth. A tool kit for the lens is available and includes a User’s Guide as well as snapshots for each of the eleven populations at risk of exclusion.	F,WD, FB, LI, GL, A, R	I	Ottawa	E,F	-	Web site, various reports and documents	-
Commemorative Tree Program	Public Works Forestry Services	The City will assist families or groups who wish to have a tree planted in a City park in remembrance or commemoration of the loss of an individual. The cost of a Commemorative Tree is $400 and includes the purchase and planting of a 50mm caliper tree, as well as the maintenance for a 3 year establishment period.	-	D	Parks	E/F	$	Web site for info, 3-1-1	Based on requests from the public

6. CIVIC PARTICIPATION, VOLUNTEERISM AND EMPLOYMENT

PROGRAM OR SERVICE	CITY DEPARTMENT	DESCRIPTION	SPECIAL GROUPS	TYPE OF PROGRAM	GEOGRAPHIC AVAILABILITY	LANGUAGE	COST TO CLIENT	INFORMATION & COMMUNICATION	SERVICE/PROGRAM DATA
SPECIFIC TO OLDER ADULTS
Advisory Committees	City Clerk & Solicitor Legislative Services	Residents of Ottawa who are 18 years of age or older, are eligible to serve on a City of Ottawa Advisory Committee. Recruitment for Advisory Committees occurs annually, with appointments being made for three-year terms. The City’s Seniors Advisory Committee is dedicated to enriching and enhancing the lives of seniors in Ottawa.	-	D,I	Ottawa	E	-	Web site	-
RELEVANT TO OLDER ADULTS
Volunteering	Parks, Recreation & Cultural Services	The City of Ottawa offers a wide spectrum of volunteering opportunities in virtually every municipal department. Opportunities exist at the City’s theatres, arts centres, museums, archives, fitness facilities, libraries, long-term care facilities, environmental programs, public health programs, and at a variety of special events. Volunteer positions with the City of Ottawa are posted online at MyVolunteerPage.com. Volunteers can explore the various opportunities and, if interested, can send their contact information directly to the City from this website.	-	D	Ottawa	E,F	-	Web site, Culture Guide, Volunteer Information Line	No statistics available for 65+ population
Adult Crossing Guard Program	Public Works Traffic Management & Operational Support	The crossing guards provide commitment to their community and caring for the safety of children.	-	I	Ottawa	N/A	-	3-1-1	118 paid crossing guards – of those, 19 are 65 and over
Adopt-a Roadway/Adopt-a-Park	Public Works Traffic Management & Operational Support	Adopt-a-Park or Roadway is a city-wide program where individuals of all ages volunteer to take on parks or roadways cleanup projects (2x/yr) to improve safety, the environment and to keep the City clean, green, litter and graffiti free.	-	D	Ottawa	E,F	-	Web site for info, 3-1-1	2010 136 parks 80 roadways 3 gateways
Cleaning the Capital Program	Public Works Traffic Management & Operational Support	Cleaning the Capital encourages and supports community involvement in the City’s spring and fall litter and graffiti cleanup efforts.	-	D	Ottawa	E,F	-	Web site, pamphlets, 3-1-1, posters, PSA, newspaper and radio ads	91,286 participants in 1,426 projects city wide (2010)
Graffiti Management Program	Public Works Traffic Management & Operational Support	The City of Ottawa manages graffiti using a collaborative, multi-faceted approach in partnership with the Ottawa Police Service and community leaders. The approach follows the 4E model of graffiti management: Education, Empowerment, Eradication, and Enforcement. Residents are encouraged to report graffiti to the city by calling 3-1-1.  The City will also provide graffiti removal supplies and training to volunteers and groups who wish to remove graffiti from public assets.	-	I	Ottawa	N/A	-	Web site for info, 3-1-1	43,900 pieces of graffiti removed from city property (2010)

7. COMMUNITY SUPPORT SERVICES

SERVICE/PROGRAM	CITY DEPARTMENT RESPONSIBLE	DESCRIPTION	SPECIAL POPULATION	TYPE OF PROGRAM	GEOGRPHIC AVAILABILITY	LANGUAGE	COST TO CLIENT	INFORMATION & COMMUNICATION	SERVICE/PROGRAM DATA
SPECIFIC TO OLDER ADULTS
Snow Go Program	Public Works Traffic Management & Operational Support	The Snow Go Program provides a matching service for seniors (60+) and people with disabilities looking to hire an individual or contractor to clear snow and ice from private driveways and walkways. Individuals contact their local community support agency to be linked. This program is funded by the City of Ottawa and administered by the Senior Citizens Council with the cooperation of 11 community support agencies.	WD	P	Ottawa	E,F	$	Web site, 3-1-1, Senior Citizens Council, posters, brochures, PSAs, Councillor’s Column, Access Now newsletter, Seniors' fairs and various other events	2010-11 winter · Telephone calls: 2,045 · Program participants: 504
Snow Go Assist Program	Public Works Traffic Management & Operational Support	The Snow Go Assist Program allows eligible low-income seniors (60+) and people with disabilities to receive financial assistance to pay for up to 50% of their snow and ice removal costs (up to $250/year). This program is funded by the City of Ottawa and administered by the Senior Citizens Council with the cooperation of 11 community support agencies.	WD, LI	P	Ottawa	E,F	$ Sub	Web site, 3-1-1, Senior Citizens Council, posters, brochures, PSAs, Councillor’s Column, Access Now newsletter, Seniors' fairs and various other events	2010-11 winter · Telephone calls: 1,241 · Program participants: 224
RELEVANT TO OLDER ADULTS
Home Support Services	Community and Social Services Social Services Branch	Home Management and Home Helper Services provide temporary services to social assistance (Ontario Works and ODSP) recipients and people with low income to maintain and/or increase stability in their home. Home Management Counsellors teach homemaking skills such as budgeting, menu planning, comparison-shopping, cooking, parenting, and organizational skills. Short-term homemaking services may also be provided by the program’s Home Helpers. Home Help purchases services from local homemaking agencies to provide on-going light homemaking services for eligible social assistance (Ontario Works and ODSP) recipients and people with low income who do not have access to other family and community support services. For low income applicants, eligibility is based on a financial needs test that considers assets, income and limited expenses (based on family size).  There may be a contribution amount. The four social service centres allow access to Home Support Services.	LI	D	Ottawa	E,F	$ Sub	Web site, community agencies, City staff presentations to seniors residences, medical staff in the community, community health centres, agencies such as CAS, 55+ Expos, etc	Home Management & Home Helper Services Workshops: 242 groups for total of 2,500 participants (2010). No statistics for 65+ Number of clients: 125 families and individuals per month Home Help Number of cases (as of Feb 2011): 1,380 · 65+: 456 cases (33%) · 60-64: 191 cases (14%) · 50-59: 369 cases (27%) Average hours of service: 10 hrs/month Average of 32 eligible applications per month
Essential Health and Social Supports (EHSS) Program	Community and Social Services Social Services Branch	The EHSS program supports eligible low-income residents with the purchase of health and housing related items not covered by other programs.   Examples of items potentially eligible for funding include: dental and vision care; Trillium deductible to cover drug costs; prosthetics; hearing aids; mobility devices; bathroom aids, incontinence; respiratory and diabetic supplies; orthopaedic footwear; essential household appliances; rent, hydro and fuel arrears; and funerals and burials. Eligibility is based on a financial needs test that considers assets, income and limited expenses (based on family size).  There may be a contribution amount. Services can be accessed through the four social service centres.	LI	D	Ottawa	E, F, I	$ Sub	Web site, brochure, vendors, City staff presentations to seniors residences, medical staff in the community, community health centres	Total # of clients: 650 (2010) 95% of the caseload is a person over 55 years old Majority of EHSS clients are women (66% versus 34%) and single (74%)
Community Funding Program	Community and Social Services Community Development and Funding Branch	The Community Funding program provides renewable funding contributions to community agencies that provide community support, recreation and health services to seniors living within the City of Ottawa. Community Funding contributions support the provision of services that increase access to basics by supporting inclusion of people who are low-income, at-risk, and isolated or otherwise marginalized, and promote quality of life for the full diversity of citizens.	F FB R WD I A GL LI	I	Ottawa	E,F	Varied	Website	Funding Contributions support approx. 50,600 seniors across Ottawa

8. HEALTH SERVICES

PROGRAM OR SERVICE	CITY DEPARTMENT	DESCRIPTION	SPECIAL GROUPS	TYPE OF PROGRAM	GEOGRAPHIC AVAILABILITY	LANGUAGE	COST TO CLIENT	INFORMATION & COMMUNICATION	SERVICE/PROGRAM DATA
SPECIFIC TO OLDER ADULTS
Community Medicine	Emergency & Protective Services Ottawa Paramedic Service	The Ottawa Paramedic Service is partnering with the Champlain Community Care Assess Centre (CCAC) in 2011 for a study called “Paramedic and Community Care Team” program (PACCT) which will evaluate paramedics direct referral of patients living in the community to the Champlain CCAC. The objective of the PACCT study is to increase the quality of life for vulnerable older patients while decreasing paramedic responses and recurrent emergency department visits, by linking the patient with available community services that better match their unmet needs.	-	D	Ottawa	E,F	-	Pending	Program to start in 2011
Healthy Aging	Ottawa Public Health	Public Health Nurses provide training and education to seniors to promote safe and healthy behaviours with a priority on physical activity, nutrition, self care and social support.	-	D,I	Ottawa	E,F	-	Media, community events, health fairs, Directory of services for seniors, 3-1-1, 2-1-1, church bulletins, partner agencies, newsletters	3,726 seniors reached (2010)
Friendly Corner Seniors Drop In	Ottawa Public Health	Public Health Nurses work in partnership with St Laurent Centre and 28 volunteers to offer activities to seniors including mall walking, strength training, chair exercises, health information sessions, and special events.			Ottawa	E,F	-	Media, community events, health fairs, Directory of services for seniors, 3-1-1, 2-1-1, church bulletins, partner agencies, newsletters	8,000 client contacts (2010)
Fall Prevention	Ottawa Public Health Public Works Roads and Traffic Operations and Maintenance	Public Health Nurses work with seniors, groups and the community to increase awareness of the risk factors for falls and encourage fall prevention action. Education sessions and resources are available upon request. Ottawa Public Health also leads the Ottawa Falls Prevention Coalition, a network of over 35 service providers, industry and seniors. In support of the Fall prevention program, the Public Works Department operates the Yellow Grit Boxes. The City places 43 "do-it-yourself" bright yellow grit boxes at various locations for residents to use. The yellow grit boxes are located close to steep hills, in areas with a high volume of pedestrian traffic and in areas with a high density of senior citizens. Residents are encouraged to scoop and spread the grit on slippery spots on the sidewalk and other problem locations	-	D,I,P	Ottawa	E,F	-	Media, community events, health fairs, Directory of services for seniors, 3-1-1, coalition, 2-1-1, church bulletins, partner agencies, newsletters, word of mouth	Fall prevention education sessions (2010): · 655 seniors reached · 265 service providers 43 Yellow Grit Boxes
Caregiver Support	Ottawa Public Health	Public Health Nurses provide telephone support and counseling to informal caregivers of seniors. The education and support series You and Your Aging Parent is also available to informal caregivers. The Community Resource Guide for Caregivers of Seniors is available free of charge.	-	D	Ottawa	E,F	-	Media, community events, health fairs, Directory of services for seniors, 3-1-1, 2-1-1, church bulletins, partner agencies, newsletters, workplaces, word of mouth	402 caregivers reached (2010)
RELEVANT TO OLDERS ADULTS
Rural Health Program	Ottawa Public Health	A health promotion program for adults of all ages living in Rideau, Goulbourn, West Carleton, Osgoode, and Cumberland. Public Health Nurses work in partnership with local groups and agencies to promote healthy living and independence and address health issues.	R	D,I,P	Rural areas	E,F	-	Media, community events, health fairs, Directory of services for seniors, 3-1-1, 2-1-1, partner agencies, newsletters, word of mouth	4,075 older adult contacts (2010)
Multicultural Health Program	Ottawa Public Health	Health professionals work in partnership with individuals of all ages and groups from a variety of ethnic communities. Ottawa Public Health also plays a lead role in the Multicultural Health Coalition, which supports training opportunities, develops resources, and advocates actively about issues related to equal access.	FB	D,P	Ottawa	E, F, O	-	Media, community events, health fairs, Directory of services for seniors, 3-1-1, 2-1-1, coalition, partner agencies, newsletters, word of mouth	371 Chinese seniors 179 Arabic seniors 270 South Asian seniors (2010)
Francophone Health Program	Ottawa Public Health	The goals of this program are to increase access to health promotion and disease prevention services and design activities and resources suited to the needs and the culture of the Francophone population (all ages).	F	D,I,P	Ottawa	F	-	Media, community events, health fairs, Directory of services for seniors, 3-1-1, 2-1-1, partner agencies, newsletters, word of mouth	3,150 client contacts (2010)
Health Hazard Prevention and Management Section	Ottawa Public Health	A team of Public Health Nurses and Public Health Inspectors provide public health services to individuals of all ages who are experiencing crisis due to deteriorating health and living conditions. Services include assessment, investigation of health hazards, short-term case management and collaboration with agencies to improve access to services.	F,I	D,P	Ottawa	E,F	-	Media, community events, health fairs, Directory of services for seniors, 3-1-1, 2-1-1, partner agencies, newsletters, word of mouth	84 older adults served (2010)
Immunization	Ottawa Public Health	Public Health staff deliver community immunization clinics for influenza.	-	D,P	Ottawa	E,F,O		Media, community events, health fairs, Directory of services for seniors, 3-1-1, 2-1-1, partner agencies, newsletters, word of mouth	5,288 vaccines given to older adults (2010)
Medical Emergencies	Emergency & Protective Services Ottawa Paramedic Service	Utilize 911 service in the event of a medical emergency.	-	D	Ottawa	E,F	$45.00 co-payment, special exemp-tions exist; see MOHLTC	Website, 3-1-1	2010 # patients 55+: 36,693 % of total patients: 46.2% # patients 65+: 28,201 % of total patients: 35.5% # transports 55+: 31,247 % of total transports: 52.9% # transports 65+: 24,343 % of total transports: 41.2% 65+ in CTAS1 (most acute): 45.0% 65+ in CTAS5 (least acute): 36.9%
Prevention & awareness campaigns	Emergency & Protective Services Ottawa Paramedic Service	Paramedic employees attend local public events at the invitation of community partners. They provide prevention and awareness education, distribute educational materials, and are available to answer questions. Some events target older adults specifically.	-	D,I	Ottawa	E,F	-	Community partners organizing the events	Average of 10-15 events/year (approximately 150 participants per event)
CPR and Automated External Defibrillation (AED) courses	Emergency & Protective Services Ottawa Paramedic Service	Free CPR/AED courses are available to the general public at various locations across the city. Some CPR/AED courses target older adults 55+ and are offered upon request with some program modifications.	-	I	Ottawa	E,F	-	Website	50 free CPR courses/yr in various wards & 2-3 free CPR courses/yr for older adults (approximately 30-50 older adult participants per course)
Outbreak Management Team	Ottawa Public Health	The Ottawa Public Health Outbreak Management Team is comprised of Public Health Inspectors and Public Health Nurses. The group provides advice and guidance to help prevent the spread of infectious diseases and manage outbreaks of communicable diseases such as respiratory and enteric infection in long-term care and retirement homes. Public Health inspectors conduct routine environmental and food safety inspections to ensure that the health of senior residents is protected within these homes.	-	D,P	Ottawa	E,F	-	Media, community events, health fairs, Directory of services for seniors, 3-1-1, 2-1-1, partner agencies, newsletters, word of mouth	Outbreak response and management : 116 outbreaks Infection prevention and control education : 5 sessions for 64 attendees ( 2010 data)

9. COMMUNICATION AND INFORMATION

PROGRAM OR SERVICE	CITY DEPARTMENT	DESCRIPTION	SPECIAL GROUPS	TYPE OF PROGRAM	LANGUAGE	GEOGRAPHIC AVAILABILITY	COST TO CLIENT	INFORMATION & COMMUNICATION	SERVICE/PROGRAM DATA
SPECIFIC TO OLDER ADULTS
Seniors Section of City of Ottawa Web Site	Information Technology Services	A section of the City of Ottawa web site is dedicated to senior-specific information on municipal programs and services.	-	D	Ottawa	E,F,O	-	Web Site	-
Seniors Section of OC Transpo Website	Transit Services	A section of the OC Transpo web site is dedicated to senior riders. This section includes information on transit-related services for seniors.	-	D	Ottawa	E,F	-	Web site, community outreach	Estimated 3,600 unique page views annually
Seniors’ issues coordination and liaison	Organizational Development & Performance Client Service Strategies	Client Service Strategies acts as a point of contact for seniors’ services. Functions include coordinating corporate-wide initiatives for seniors (such as the Older Adult Plan), providing corporate-wide liaison functions between services (such as coordinating a cross-departmental working group), and disseminating information and resources on seniors throughout the corporation.	-	I	Ottawa	E	N/A	N/A	-
RELEVANT TO OLDER ADULTS
Access OC Hotline	Transit Services	A telephone hotline called "Access OC Hotline" helps customers find out more about accessible services on conventional transit. The hotline is open Monday to Friday, 9 a.m. to 5 p.m.	WD	D	Ottawa	E,F	-	Web site, pamphlets, community outreach	190 calls in 2010
Ottawa Public Health Information Line	Ottawa Public Health	Ottawa Public Health offers a telephone service offering information, education and confidential counselling service on various health related issues from a Public Health Nurse or Public Health Inspector.	-	D	Ottawa	E,F	-	Media, community events, health fairs, Directory of services for seniors, 3-1-1, 2-1-1, partner agencies, newsletters	5,252 calls in 2010 No specific stats for 65+ population
Library InfoService (613-580-2940)	Public Libraries	The InfoService Line provides reference services and answers general questions about the Library.	-	D	Ottawa	E,F	-	Library web site Preview – En primeur	No stats for 65+ population
City of Ottawa Web site	Information Technology Services	The City maintains a comprehensive web site where residents can find information on municipal services and make certain transactions such as payment of parking tickets, property tax bills, water bills and speeding tickets, pet registration renewal as well as registration and payment for recreation and culture programs.	-	D	Ottawa	E,F,O	-	Various promotional materials	-
3-1-1	Organizational Development & Performance	The City’s 3-1-1 service connects residents with its "one-stop" Contact Centre, providing answers on everything from recreation and marriage licenses to recycling and parking. The Contact Centre is open Monday through Saturday, 7 am to 7 pm. Only urgent calls such as broken water mains, traffic lights not functioning, or bylaw services such as noise complaints, parking enforcement or animal control services will be accepted outside of business hours.	-	D	E,F	Ottawa	-	Web Site and various promotional materials	Calls answered in 2010:  571,810 Emails answered in 2010:  14,213 No stats for 65+ population
Client Service centres	Organizational Development & Performance	Through its seven Client Service Centres, the City of Ottawa provides residents with one convenient point of access to a wide range of municipal services.	-	D	E,F	Various locations	-	Web Site	-

10. PUBLIC SAFETY AND SECURITY

PROGRAM OR SERVICE	CITY DEPARTMENT	DESCRIPTION	SPECIAL GROUPS	TYPE OF PROGRAM	LANGUAGE	GEOGRAPHIC AVAILABILITY	COST TO CLIENT	INFORMATION & COMMUNICATION	SERVICE/PROGRAM DATA
SPECIFIC TO OLDER ADULTS
Elder Abuse	Ottawa Police Service Elder Abuse section	The Ottawa Police Service created an Elder Abuse Section in January 2005. The unit presently consists of two investigators who work within the Sex Assault & Child Abuse unit. The Elder Abuse unit is very involved in community activities and participates on numerous committees which are trying to address elder abuse.	-	D,I	Ottawa	E,F	-	No promotion	-
Seniors Outreach - Crime Prevention for Seniors	Ottawa Police Service Elder Abuse section	The Organized Fraud Section investigates all criminal fraud offences that target Seniors in the community. The section offers presentations on Fraud Prevention to Seniors through a partnership with the ABC's of Fraud program. Additional information on preventing fraud can be found on the Ottawa Police website.	-	D,I	Ottawa	E,F	-	Ottawa Police Services website	-
Project Zero	Emergency & Protective Services Fire Services Branch	The purpose of this project is to verify and confirm the presence of working smoke alarms in residences occupied by seniors, in particular homes where linguistic, cultural, economic circumstances or mental or physical disabilities pose a barrier to comprehension or compliance with the requirements of the Fire Protection and Prevention Act (FPPA).	-	I	Ottawa	E,F	-	Website, external advertising	Resource sensitive -approx 800 alarms
RELEVANT TO OLDER ADULTS
Fire Prevention Programs and Services	Emergency & Protective Services Fire Services Branch	Fire Prevention programs and services: Wake-Up Program (smoke alarm testing, evacuation planning, cooking safety and injury prevention), carbon monoxide safety, fire safety presentations at various venues e.g. Fire Safety programs with focus for older adults, and participation at various community events.	-	D, I	Ottawa	E,F	-	Website, Community partners organizing the events	Public education delivery throughout the year
Victim Crisis	Ottawa Police Service Victim Crisis Unit	The Ottawa Police Services Victim Crisis Unit consists of 6 mental health crisis workers who are available 24/7. The VCU responds to calls to try and help resolve the abusive situation and ensure the well being of both the victim and abuser. Working in conjunction with patrol officers, the VCU are involved in assessment, counselling, safety planning and follow up.	-	D	Ottawa	E,F	-	Ottawa Police Services website	To come
Are you Ready Emergency Management Program	Emergency & Protective Services Integrated Public Safety	The City's 'Are You Ready' Emergency Management program provides information to residents and businesses on how to prepare themselves for emergencies. Training is based on a train the trainer approach and targeted towards adults.	-	D	Ottawa	E,F,	-	Website	N/A
Park and Pathway Lighting	Parks, Recreation & Cultural Services	The Park Pathway Lighting Policy (2003) provides the means to identify the needs and conditions required to implement new lighting projects in City parks. It is the policy of the City of Ottawa to light park pathway systems where community and program needs require pathway usage in the evening and pathway users can be assured of a reasonable expectation of safety.	-	I	Ottawa	N/A	-	Web site for info, 3-1-1	N/A

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[1] In 2007, the World Health Organization implemented international “age friendly” pilot projects and released a checklist that suggests guidelines to support communities in becoming more responsive to seniors’ needs. The guide and checklist encourage active aging by optimizing opportunities for health, participation and security to enhance quality of life as people age in the following eight key areas: Outdoor spaces and buildings; Transportation; Housing; Social participation; Respect & social inclusion; Civic participation and employment; Communication and information; Community support services and health services. For the purposes of this inventory, the community support services and health services category was separated into two distinct categories because of the importance of both of these areas. “Recreational” was included in the title for the key area of Social Participation and “Volunteerism” in the title for the key area of Civic Participation and Employment. The category of Public Safety and Security was also added to the list.