8.     QUARTERLY PERFORMANCE REPORT TO COUNCIL, q1: January – March 2009

 

rapport TRIMESTRIEL SUR LE rendement présenté au conseil POUR LE 1Er TRIMESTRE, JANVIER-MARS 2009

 

 

 

COMMITTEE RECOMMENDATION

 

That Council receive this report for information.

 

 

 

Recommandation du Comité

 

Que le Conseil prenne connaissance de ce rapport.

 

 

 

DOCUMENTATION

 

1.      Deputy City Manager of City Operations report dated 29 June 2009 (ACS2009-COS-ODP-0003)

 

2.      Extract of Draft Minutes from 26 August 2009 meeting of the Transportation Committee (Immediately following French version of the report).

 

 

Report to/Rapport au :

 

Corporate Services and Economic Development Committee

Comité des services organisationnels et du développement économique

 

and Council / et au Conseil

 

29 June 2009 / le 29 juin 2009

 

Submitted by/Soumis par :

Steve Kanellakos, Deputy City Manager/Directeur municipal adjoint,

City Operations/Opérations municipales 

 

Contact Person/Personne-ressource: Donna Gray, Director/directrice

Organizational Development and Performance/Services du développement et du rendement organisationnels

613‑580‑2424, ext./poste 25684

 

City Wide/À l’échelle de la ville                         

Ref N°: ACS2009-COS-ODP-0003

 

 

SUBJECT/

 

QUARTERLY PERFORMANCE REPORT TO COUNCIL, q1: January – March 2009

 

OBJET:

 

rapport TRIMESTRIEL SUR LE rendement présenté au conseil POUR LE 1Er TRIMESTRE, JANVIER-MARS 2009

 

 

REPORT RECOMMENDATIONS

 

1.         That the Corporate Service and Economic Development Committee receive the attached report at its July 7, 2009 meeting and refer it for further review and discussion at the following standing committee meetings:

·        Planning and Environment Committee – August 25, 2009

·        Transportation Committee – August 26, 2009

·        Community and Protective Services Committee – September 3, 2009

·        Transit Committee – September 1, 2009

 

2.         That discussion of the report take place at the CSEDC meeting on August 24; and

 

3.         That Council receive the report for information on September 9 once it has been reviewed by standing committees. 

 

 

RecommandationS du rapport

 

1.         Que le rapport ci‑joint soit soumis au Comité des services organisationnels et du développement économique au cours de sa réunion du 7 juillet 2009, en vue d’un examen plus poussé et d’une discussion au cours de la réunion des comités permanents suivants :

·        Comité de l’urbanisme et de l’environnement – 25 août  2009

·        Comité des transports – 26 août 2009

·        Comité des services communautaires et de protection – 3 septembre 2009

·        Comité des services de transport en commun – 1er septembre 2009

 

2.         Que le CSODE discute du rapport au cours de sa réunion du 24 août.

 

3.         Que le Conseil reçoive le rapport à titre d’information le 9 septembre, une fois qu’il aura été examiné par les comités permanents

 

 

DISCUSSION

 

The Quarterly Performance Report to Council is an important component of the City’s accountability framework. Accountability is fundamental to good governance.

 

This Quarterly Performance Report to Council Q1: January – March 2009, provides measures from a broad cross-section of service areas to the public.  This report provides information on how the City is performing relative to its established standards, as well as information on changes in performance over time.  The Quarterly Performance Report includes:

·        Outcome measures (e.g., percentage of waste diverted from landfill);

·        Service measures (e.g., calls for service requests and call volumes);

·        Output measures (e.g., the number of food premise inspections);

·        Efficiency measures (e.g. cost per lane kilometre for road maintenance); and,

·        Customer service measures (e.g., on-time transit service performance).

 

This is the twelfth Quarterly Performance Report to Council and covers the reporting period
between January and March 2009. It provides performance measures for services within the following Departments:

·        Building Code Services

·        Transit Services

·        Solid Waste Services

·        Fleet Services

·        Community and Social Services

·        Fire Services

·        Social Housing and Shelter Management

·        Parks, Recreation and Cultural Services

·        By-Law and Regulatory Services

·        Public Health

·        Ottawa Police Service

·        Ottawa Public Library

·        Planning

·        Communications and Customer Service

·        Ottawa Paramedic Service

·        Road and Traffic Operations and Maintenance

·        City Wide Transportation

 

 
CONSULTATION

 

No specific public consultations were undertaken in the production of the report.

 

 
FINANCIAL IMPLICATIONS

 

There are no financial implications.

 

 

LEGAL/RISK MANAGEMENT IMPLICATIONS

 

There are no legal/risk management implications associated with this Report.

 

SUPPORTING DOCUMENTATION

 

Document 1:  Quarterly Performance Report to Council Q1: January - March 2009

( issued separately to all members of Council and held on file)

 

 

DISPOSITION

 

The Quarterly Performance Report to Council will be made available to citizens electronically in PDF and HTML formats on our Web site (ottawa.ca), and in printed format upon request.