Terms and Conditions

TOILET REPLACEMENT PROGRAM - RESIDENTIAL REBATE

Steps to receive the Toilet Replacement Program - Residential Rebate

Step 1 - Review the full Terms and Conditions.
Step 2 - Select a toilet from the City's approved toilet list (available on-line or at your nearest Client Service Centre).
Step 3 - Purchase the selected toilet on or after September 21, 2007.
Step 4 - Before removal of the existing toilet, take a "before" photo.
Step 5 - Install or hire someone to install the new toilet.
Step 6 - After completing the toilet installation, take an "after" photo.
Step 7 - Submit the completed application form, including tax roll number, original toilet receipt, and "before" and "after" photos.
Step 8 - At the City's discretion, allow City staff or designate to verify installation and flush volume of the new toilet.

Eligible Houses

To be eligible for consideration under the Toilet Replacement Program - Residential Rebate (Program), a house must:

  • Be located in the City of Ottawa (City)
  • Be a single detached, semi-detached or privately owned row house, condominium apartment or townhouse
  • Be built prior to 1996
  • Have at least one (1) older toilet with a flush volume of greater than 6L that is to be replaced

Conditions of Payment

Payment of a rebate under the Program is conditional on:

  • Completed installation of the toilet listed on the application form
  • Proof of Ownership (tax roll number) of the property where the toilet is being installed
  • Proof of Installation through the provision of "before" and "after" photos

Selection of Participants

  • The City will provide a maximum of two rebates per municipal address
  • The Program does not apply to toilets installed as a result of new construction or additions.
  • The Program is only available to residents replacing high flow fixtures (greater than 6L per flush) with a low flow fixture (6L or less per flush). Only the toilets on the City's four APPROVED TOILET LISTINGS will be considered for a rebate application.

Application Deadline

  • The City reserves the right to extend or terminate the Program based on available funds.
  • Rebates will be issued on a first-come basis based on the City's date and time stamp regarding receipt of applications.

Applicant's Responsibility

Each Applicant must assume all financial and all other responsibility for:

  • Selecting an installer/plumber as required
  • Selecting from the approved City of Ottawa listing (available on-line or at your nearest Client Service Centre) and installing the 6L or less toilet
  • Any preparatory or repair plumbing work that is required for the proper installation of the 6L or less toilet
  • Proper disposal of the old toilet
  • Ensuring that the proper building/plumbing permit as applicable is obtained

Provision of Information and Access to the City

Each approved applicant must provide the City with:

  • Access to water billing information
  • If requested by the City, within a period of 6 months from the date of receipt by the City of this Application Form, access to verify that the flush volume of the installed toilet is less than 6L per flush

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