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Pay your Ontario Works overpayment through the Overpayment Recovery Unit
The City's Overpayment Recovery (OPR) Unit is responsible for collecting overpayments on Ontario Works files terminated before January 27, 2025. If you were overpaid, you will receive a letter from OPR with the amount you need to pay back.
If your Ontario Works file closure date is on or after January 27, 2025, your overpayment may be referred to the Ministry of Children, Community & Social Services (MCCSS) Financial Services Unit (FSU) for collection. If you receive a letter indicating your file has been referred to the MCCSS FSU for collection, please contact the FSU at 1-888-346-5184 / TTY: 1-866-457-6533 to discuss your repayment options.